Thank You for Shopping With Us!

We're so glad you chose Daremis, and we want to make sure your experience from checkout to delivery is a smooth one. Below you'll find everything you need to know about how your order is prepared, shipped, and tracked, so there are no surprises along the way.

Order Processing

Once your order is placed, our team gets to work right away preparing it for shipment. Order processing typically takes 1 to 3 business days (Monday through Friday, excluding holidays). This is the time it takes us to review your order, pick your items, and get everything ready to hand off to the carrier. During busier periods, such as sales or holiday seasons, processing may occasionally fall toward the higher end of this window, but we always aim to get your order out the door as quickly as possible.

Shipping Time

After your order has been processed and handed off to the carrier, estimated shipping time is 4 to 7 business days, depending on your specific location within the United States. Customers closer to major shipping hubs may see delivery on the faster end of this range, while more remote areas may take slightly longer.

Please note: your total delivery time is the sum of processing time and shipping time — for example, if processing takes 2 business days and shipping takes 5 business days, you can expect your order roughly 7 business days after purchase.

Tracking Your Order

Once your order ships, you'll receive an email with your tracking number so you can follow your package every step of the way. Please allow 24 to 48 hours after receiving this email for the tracking information to fully update in the carrier's system — this is normal and doesn't mean anything has gone wrong with your shipment.

Possible Delays

While we do everything we can to get your order to you on time, occasionally delays can happen due to circumstances outside of our control, such as carrier issues, severe weather, customs processing, or high-volume periods like holidays and major sales events. If a delay does occur, we truly appreciate your patience and understanding, and our team is always happy to check in on the status of your order if you have any concerns.

Address Accuracy

To help avoid any hiccups, please double-check your shipping address carefully before completing checkout. We are not responsible for orders shipped to an incomplete or incorrect address provided by the customer at checkout. That said, mistakes happen — if you notice an error shortly after placing your order, simply email us within 24 hours and we'll do our best to correct it before your order ships.

Lost or Damaged Orders

We know how frustrating it can be when something goes wrong in transit. If your order is lost or arrives damaged, please reach out to us within 48 hours of delivery. Including a few photos of the damaged item or packaging helps us resolve things quickly, and we'll arrange a replacement or a refund as soon as we've reviewed your request.

A Quick Heads-Up on Multi-Item Orders

If your order includes more than one item, they may occasionally arrive in separate packages and at slightly different times. We do this on purpose — rather than holding everything back until the whole order is ready, we cover the extra shipping cost ourselves so you can get at least part of your order as soon as possible. This is completely normal and doesn't mean anything is missing — if you're tracking multiple boxes, you're all set, and everything is on its way to you.

We're Here to Help

Shipping questions, tracking issues, or anything else on your mind — our team is always just an email away. Thank you again for shopping with Daremis; we can't wait for your order to arrive!

Reach us anytime at daremis.info@gmail.com.