Return & Refund Policy – Daremis

At Daremis, we want you to feel confident every time you shop with us. We stand behind the quality of our products, and if anything ever goes wrong with your order, we're here to make it right. Shopping online means trusting a brand you can't touch or try on in person, and we take that trust seriously — this policy is here so you always know exactly where you stand.

Changed Your Mind About an Order?

Plans change, and we get it. If you need to update or cancel your order, just reach out to us at daremis.info@gmail.com as soon as possible and we'll take care of it for you, free of charge, as long as your order hasn't been processed and shipped yet. We move quickly to get your items on their way, so the sooner you reach out, the better — even a few hours can make the difference between catching your order in time and it already being on a truck.

We've Got You Covered

Every order is carefully packed and checked before it leaves our warehouse, and we back that up with a straightforward promise: if your item arrives defective or damaged, if you received the wrong item, or if your package gets lost or doesn't show up within the expected shipping window, we'll make sure you get a replacement or a full refund. No hassle, no fine print, no arguing about it — just reach out to us at daremis.info@gmail.com within 30 days of your order shipping, let us know what happened, and include a couple of photos if you can so we can sort things out as quickly as possible.

Because we want every customer to have a smooth, worry-free experience, we handle all of this directly with you by email — once we approve your request, we'll send you simple instructions on how and where to send the item back, and your refund or replacement will be on its way shortly after. We know return processes can sometimes feel confusing, so we try to keep ours as clear and painless as possible, every step of the way.

Fast, Simple Refunds

Once we approve a refund, you'll see the money back on your original payment method within 10 business days, though your bank or card provider may take a little extra time to fully post it. If it's been more than 15 business days since we approved things and you still don't see it, just let us know at daremis.info@gmail.com and we'll look into it right away — we'd rather double-check with you than have you left wondering where your money is.

Since our products are made to order and priced to give you the best value, and to keep things simple and fair for everyone, refunds and replacements are available for the situations described above — items that arrive damaged, defective, incorrect, or missing — rather than for reasons like a change of mind or personal preference once an order has shipped, and sale items and gift cards aren't eligible for refunds either. We think you'll love what you ordered, and our team is always just an email away if anything's ever not quite right. Our goal is for every customer to feel genuinely taken care of, not like just another order number.

Where We Ship

We currently offer this policy for orders shipped within the United States and Canada. If you're ordering from outside these regions, drop us a line before you check out and we'll make sure you know what to expect, so there are no surprises once your order is on its way. We're always happy to answer questions ahead of time — it's much easier for everyone than sorting things out after the fact.